Services
Here when you need us
If ever you need some extra support, Pinetree has both in-house staff and access to quality service providers to help make your life easier and more enjoyable. Our team is highly experienced in the retirement living industry and are here to support you and the community day to day. We can provide and organise support to navigate the care system and assessment process and understand what you are eligible for. Residents at Pinetree Donvale access a range of support services to suit their needs including care and personal services via home care packages. From our full-time Community Manager to our maintenance and gardening team, we are ready to assist you. Isn’t it good to know we’re always here for you?
Home care support
Whether it’s assistance around the house, a companion to join you in your favourite hobbies, helping you to keep you feeling your best, or services to maintain your health and activity, the team at Pinetree can assist you to get the right support for your needs. We can assist to take the hassle out of organising care, so you don’t have to worry. Our team is also well-versed in navigating home care packages and can guide you through the process to determine what you may be eligible for. Our goal is to help you stay independent and enjoy life, with the perfect level of support.
24hr emergency call system — for your peace of mind
Your safety and peace of mind are our top priorities. That’s why our community is equipped with a 24-hour emergency call system, designed to ensure that help is always just a push of a button away, day or night. With this system in place, you have access to assistance whenever you need it, allowing you to live independently while knowing that emergency help is readily available. Having access to help when you need it offers comfort and peace of mind. It ensures that you’re never alone in an emergency and gives your family confidence that you are in a safe and supportive environment.
More services for you
Make the most of Pinetree’s visiting medical and allied health consultants, available for appointments when you need. There is an in-house hair salon too, where residents can go for a cut, shampoo or blow-dry by appointment.
FAQs
Pinetree Donvale is a vibrant, welcoming and secure retirement community located in beautiful Donvale. Established by Zig Inge, a pioneer in the Australian retirement living sector, the family philosophy has always been that residents should continue to own their own home, live within a comfortable & secure environment and have an abundance of community facilities that will enhance quality of life. The village continues to be managed by the Inge family, who ensure these principles are maintained at the highest level. Pinetree Donvale offers unparalleled living in a perfect location.
Are there shared areas that I can enjoy?Yes. Pinetree was created with carefully thought-out, generous communal facilities at the heart of its design. It boasts:
- Art and craft room
- Alfresco barbecue and pizza area
- Community centre
- Library
- Lounge
- Medical consultation room
- Hair and beauty salon
- Private shuttle bus
- Landscaped gardens
- Community vegetable garden
- Community Manager
- On-site maintenance manager
- Regular private bus service to the shops
- Hairdresser
- Podiatrist
- Physiotherapist
- Assistance with sourcing additional services such as cleaning and personal care
- 24-hour emergency call system
Each villa and the community centre is equipped with a 24-hour emergency call system designed to ensure that help is always just a push of a button away, day or night.
What activities are available?With a wide range of facilities and activities, there is always something to do at Pinetree. Some activities include:
- Gentle exercise classes
- Regular movie screenings
- Art and craft activities
- Book club, games and indoor bowls
- Weekly Happy Hour
- Day trips throughout the year
With bus links right outside Pinetree, you’re easily connected to surrounding suburbs, plus there’s quick access to Eastlink and the Eastern Freeway. There is also a regular community bus service to local shopping centres for residents.
What medical services are nearby?Donvale has an abundance of medical services in close proximity to the Village, including a Doctor, Dentist, Pathology Clinic, Imaging Centre and Private Hospitals.
Where can I do my day-to-day shopping?The shops couldn’t be closer. A range of supermarkets are located within a short distance of Pinetree. The village offers a regular bus service to two local shopping centres, Tunstall Square and The Pines.
Can I have overnight visitors?Yes, you are welcome to have visitors to stay. For security and safety reasons, we ask residents to let our manager know when you have guests, particularly for stays of more than a week.
Is there any on-site car parking?Yes – each villa is allocated at least one car space.
Are there any visitor parking spots available?Yes, we have a number of visitor parking spots on-site.
Do I have a say in the running of Pinetree?Very much so. We have a Residents Committee which meets regularly to discuss matters relating to life at the Village. Most day-to-day concerns however are addressed by our Community Manager. Being family managed, residents will often see members of the Inge family, who are always happy to have a chat with residents, along with visits from our Managing Director Peter Inge.
In the unlikely event of an issue arising, concerns can be raised directly with management or through avenues available via the Retirement Villages Act.